Job Descriptions

• Assist with the execution of mall-wide promotional campaigns, including managing gift and voucher redemptions and ensuring accurate record-keeping.
• Act as a liaison between shoppers and tenants to resolve issues and facilitate communication. Distribute mall communications to tenants as required.
• Conduct regular checks of mall common areas to ensure facilities and amenities meet our high standards. Report any maintenance or security issues promptly.
• Prepare daily reports on customer feedback and operational matters.
• Perform administrative tasks, including data entry, filing, and managing correspondence related to customer service operations.

Job Requirements

• Minimum SPM qualification or equivalent. A Diploma in Hospitality, Tourism, Mass Communications, or a related field is an advantage.
• A minimum of 1-2 years of experience in a customer-facing role, preferably within a shopping mall, retail, aviation, or hospitality environment.
• Excellent verbal communication skills in both English and Bahasa Melayu. Proficiency in Mandarin or other dialects is a strong asset. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Must possess a pleasant personality, a patient demeanor, and strong interpersonal skills.
• Must be a genuine "people person."
• Must be willing and able to work shifts, weekends, and public holidays as per the mall's operational requirements.

Job Descriptions

• Patrol assigned areas on foot or by vehicle to ensure the safety and security of the mall.
• Monitor surveillance cameras and alarm systems to identify and respond to any security threats or suspicious activities.
• Enforce mall rules and regulations to maintain order and prevent disturbances.
• Provide excellent customer service by assisting patrons with directions, inquiries, and emergencies.
• Respond promptly to incidents, accidents, and medical emergencies within the mall.
• Collaborate with mall management, other security personnel, and law enforcement agencies as needed.
• Prepare detailed incident reports and maintain accurate records of daily activities.

Job Requirements

• Minimum SRP or SPM qualification.
• Preferably with 2 years working experience in similar capacity.
• Ex-Police or military personnel are encouraged to apply.
• Prepared to perform shift work and weekends.